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Press the Volume Down button until the flag next to the Power button reads Recovery Mode.

Press and hold the Volume Down and Power buttons simultaneously until the device powers on.

To address both issues, you can try the forced reboot while charging workaround. But since your phone is showing nothing but a black screen, it’s also possible that your device has completely run out of power. A simple remedy to this issue is a forced reboot. It is possible that the phone system had crashed after being destabilized by some bad files or broken data segments. But this may not be always the case especially if your phone was totally drained out power by certain bugs. Usually the charging indicator appears on the screen a few minutes after you plugged your device into a charger and power source.

Second solution: Force reboot while charging. Be sure to use the original (OEM) charger to avoid charging issues as well. That would be enough time for it to accumulate power to boot up. In this case, you may need to charge your phone a little longer probably about 30 minutes to 1 hour. Some rogue apps may tend to cause massive battery draining thereby triggers your phone to just die in a sudden. First solution: Charge your phone.īefore jumping into a conclusion that your phone might have been totally busted, consider the possibility that it just ran out of power and needs charging. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us. Feel free to use our solutions and workarounds. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. But before you take a trip to a service center, why not spare some time and attempt to fix your Moto G5 at home using these workarounds? It won’t hurt to take chances so start whenever you’re all set to troubleshoot.īefore we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. Nevertheless, if you don’t find success in doing so and that your Moto G5 remains stuck on black screen after troubleshooting software issues, then your next best hope to get your phone back up and running is through tech service. In this case, you have a slight chance of fixing the problem on your end using some applicable workarounds. Problems on black screen of death that are associated with software malfunctions usually occur after installing faulty apps, corrupted files, and buggy software updates on the phone. This could therefore denote a major system issue if not a hardware damage on the device. Some have it that the phone just went off amidst normal usage and never came back.

Black screen of death emerges among the widespread issues encountered by Android phone users including those with the Moto G5 handset.